how does it work?
HOW DO I RESERVE A BIKE?
In the Book Now screen, select the dates you are interested in. Select the bike you like from the list of available bikes and also select the pickup location of your choice. You will be asked to login or sign up. Sign up is easy with few essential details like email address and phone number. After that, reconfirm your selected bike, dates and pickup location and you will be taken to the payment gateway. Your reservation is confirmed after you make the payment.
FROM WHERE DO I PICK UP THE BIKE?
You can pick up the bike on the day of your reservation from your selected location. The address will be mentioned in the confirmation email. Click here for the addresses of all the Metro Bikes locations.
WHAT ARE THE DOCUMENTS THAT I NEED TO SUBMIT TO TAKE THE BIKE?
The following documents need to be submitted before renting a ride: Valid driver's license to ride a motor-vehicle with or without gear, in India. (For international visitors, a valid driving license from their home country with International Driving Permit is necessary along with a valid Visa. Original to be brought, copy will be retained for record.)
1. A copy of your Passport (OR) Original Aadhar Card (OR) A test mail from your corporate e-mail ID.
2. 1 Rupee swipe with either your debit or credit card (not mandatory if condition (1) is satisfied.)
If you're a student, following are the documents to be submitted, in addition to a valid Driver's license-
1. Original College ID
2. Original Aadhar card
3. 1 Rupee swipe with either your debit or credit card (not mandatory if conditions (1) and (2) are satisfied.)
Note: Metrobikes reserves the right to hold back the booking if the documents submitted are not satisfactory.
HOW DO I PAY IF I HAVE AN INTERNATIONAL CREDIT CARD?
International credit cards cannot be used to pay for your Metro Bikes Rentals through our existing payment gateways. While we are working to make this possible, please send a mail to firstname.lastname@example.org and we will be happy to assist you with a PayPal link.Surcharge applicable based on card currency.
WHEN DOES MY ORDER GET CONFIRMED?
Your booking will be confirmed on receipt of payment. You will receive an email from Metro Bikes confirming your booking and the address of the pick up location.
WHAT IS THE CANCELLATION POLICY?
If you cancel the booking the refund would be made as per the following schedule- i. Less than one week – No refund ii. One week to two weeks – 50% refund. iii. More than two weeks – 95% refund. If we cancel the booking due to break down, non-availability of the bike or any other reason then we provide 100% refund of the rentals received.
IS THERE ANY LIMIT ON THE AGE OF THE RIDER?
Yes, the rider has to be at least 18 years of age to ride the bikes.
IS FUEL INCLUDED IN THE TARIFF?
No, fuel is not included in the rental.
IS THERE ANY LIMIT ON THE NUMBER OF KILOMETERS THAT I CAN RIDE FOR A DAY?
Yes, there is a 300 KM per 24 hours limit for all bikes. Any reservation for a period less than or greater than that will have a proportional limit. Every KM above that attracts an extra charge of Rs 3. For example, a 2 hour reservation of any motorcycle would come with 25 km in riding at no additional charge while a 2 day reservation would come with 600 km in riding at no additional charge.
IS THERE ANY DEPOSIT THAT I HAVE TO PAY?
There is no requirement for cash deposit for most of our locations. However, there is security deposit required for Delhi and Jaisalmer.
DO YOU HAVE LATE RETURN PENALTIES?
Penalty for delay in returning the bike: All bikes are due back at the time and day agreed as per the booking form. If the hirer returns the bike beyond the time specified in the booking form he shall be charged three day's rental as penalty. If you suspect that you will be late, please extend your reservation in www.metrobikes.in or app to avoid the penalty. We will not be able to extend if there's another confirmed reservation for the period
WHAT IS THE PROCESS TO CANCEL MY BOOKING?
You will have to send a mail to email@example.com referring to your booking ID. The refund would be as per the cancellation policy.
HOW LONG WILL IT TAKE TO GET THE REFUND IF ANY?
The refund will take up to 7 working days after getting an approval for refund and receiving your bank details.
Is there a speed limit?
Yes. The speed limit for all scooters/ bikes below 150 cc is 70 kms. Speed limit for bikes above 150 cc is 90 kms. Rs. 200 will be charged for every violation of the speed limit.
How to use Wallet Balance?
The wallet balance which is promotional can be used for paying upto 50% of wallet balance or booking amount which ever is lower with an upper limit Rs 100 per booking.
DO YOU PROVIDE HELMETS?
Yes, We provide 1st helmet with the bike and the second can be provided based on availability. Helmets comes free with the booking.
What do I do in case I have a flat tyre during my ride?
You will need to fix the puncture or Tube replacement if needed and there will be no refund on such repairs as it is does not fall under maintenance issue but riding conditions.